Additional Terms and Conditions
IMPORTANT NOTICE: *All Payments To Tulix Systems, Inc. Are Non-Refundable*
Tulix Systems, Inc. ("The Company") agrees to furnish services to the Customer ("Subscriber"), subject to the following TOS (Terms of Service).
Use of Tulix Systems' Services constitutes acceptance and agreement to Tulix Systems' AUP (Acceptable Use Policy) as well as Tulix Systems' TOS (Terms of Service).
All provisions of this contract are subject to the Company's TOS (Terms of Service) of Tulix Systems.com and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with the laws of the state of Georgia, applicable to contracts enforceable in that state. Venue will be Fulton County, Georgia.
1. Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Tulix Systems shall have the right to terminate all service set forth in this Agreement.
2. Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers. Support rates and Development/Programming rates are different, and work will be billed at the then current Tulix hourly rate.
3. Payment: Establishment of service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due in advance on the anniversary date of the month for that month's service.
4. Payments and Fees: Credit cards or Checks that are declined for any reason are subject to a $35.00 declination fee. Service will be automatically interrupted on accounts that are 5 or more days past due. Invoices not paid by the due date listed are subject to a 10% late fee with a minimum of $15.00. Accounts that are not collectable by Tulix Systems may be turned over to an outside collection agency for collection. If account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $150.00 but not more than $250.00. If you desire to cancel your account, please follow cancellation procedures as outlined in this ToS.
5. Refund and Disputes: All payments to Tulix Systems are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Tulix Systems' sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Tulix Systems an "Administrative Fee" of not less than $50 and not more than $150.
6. Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, penalties, and fees.
7. Account Cancellation: Notices of cancellation must be received in writing no less than 30 days prior to cancellation date and are subject to the terms of the Contract/Agreement. Send written notices to:
Tulix Systems preferred method of cancellation is via the members ticketing section of your account.
Tulix Systems, Inc.
55 Marietta Street Suite 1740
Atlanta, GA 30303, USA
Please log into the members section at https://billing.etulix.com and request to have your server cancelled by submitting a help desk ticket with sufficient details to the customer service department requesting cancellation. You must have all account information to cancel.
8. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for 30 days of services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
9. New Domain Accounts:
All new webhosting accounts involving new domains will be set up and entered into our name servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 business days. Once entered into our name servers, domain propagation usually takes 2 to 5 business days.
10. Transfer of Domains:
New webhosting accounts which involve the transfer of a domain from another provider to Tulix Systems.com will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
11. Support Boundaries:
Tulix Systems provides 24 x 7 technical support to our subscribers (except for some holidays and extenuating circumstances.) We limit our technical support to our area of expertise, via our support system only. Support via telephone is not available at this time. The following is our guidelines when providing support: Tulix Systems provides support related to the physical functioning of your server or virtual site. Tulix Systems does not offer tech support for application specific issues such as cgi programming, html, or any other such issue. Actual support definitions are based on the level of support service defined in the Subscriber's specific management plan. Customers of Tulix Systems must read the Service Level Agreement (SLA) associated with their management plan to determine the support details. We encourage you to visit our forums, frequently asked questions (FAQ) section, or use our trouble ticket system to resolve issues. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before utilizing tech support. Support charges may apply.
12. SPAM and Unsolicited Commercial Email (UCE):
Tulix Systems takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Tulix Systems may not use or permit others to use our network to transact in UCE. Customers of Tulix Systems may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.
Violation of Tulix Systems' SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Tulix Systems will initiate an immediate investigation (within 48 hours of notification). During the investigation, Tulix Systems may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Tulix Systems may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Tulix Systems reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Tulix Systems will notify law enforcement officials if the violation is believed to be a criminal offense.
First violations of this policy will result in an "Administrative Fee" of $250 per each culprit IP, and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $195 per hour that Tulix Systems personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
IP Address Ownership: If Tulix Systems assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Tulix Systems, and Customer shall have no right to use that Internet Protocol address except as permitted by Tulix Systems in its sole discretion in connection with the Services, during the term of this Agreement. Tulix Systems shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Tulix Systems and Tulix Systems reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.
Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). Tulix Systems will monitor Customer's bandwidth and disk usage. Tulix Systems shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Tulix Systems' sole and absolute discretion. If Tulix Systems takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Tulix Systems may, at its sole discretion, collect a deposit, in an amount determined by Tulix Systems, against customer's credit card on file with Tulix Systems.
System and Network Security: Users are prohibited from violating or attempting to violate the security of the Tulix Systems Network. Violations of system or network security may result in civil or criminal liability. Tulix Systems will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Taking any action in order to obtain services to which such User is not entitled.
14. Notification of Violation:
Tulix Systems is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred. Nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
b. First violation:
Any User, which Tulix Systems determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at Tulix Systems' discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
c. Second Violation:
Users that Tulix Systems determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
15. Suspension of Service or Cancellation:
Tulix Systems reserves the right to suspend network access to any customer if in the judgment of the Tulix Systems network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which Tulix Systems chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.
Tulix Systems reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of Tulix Systems must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions.
Tulix Systems wishes to emphasize that in agreeing to the Tulix Systems Acceptable Use Policy (AUP) and Terms of Service (TOS), customer indemnifies Tulix Systems for any violation of the Acceptable Use Policy (AUP) and Terms of Service (TOS) that results in loss to Tulix Systems or the bringing of any claim against Tulix Systems by any third-party. This means that if Tulix Systems is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Tulix Systems, plus all costs and attorney's fees.
18. Miscellaneous Provisions:
You must provide us with, and keep current, good contact information for you. E-mail, telephone, and fax contacts are used, in that order of preference.
A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
Tulix Systems takes no responsibility for any material input by others and not posted to the Tulix Systems Network by Tulix Systems. Tulix Systems is not responsible for the content of any other websites linked to the Tulix Systems Network; links are provided as Internet navigation tools only. Tulix Systems disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
Tulix Systems is not responsible for any damages your business may suffer. Tulix Systems does not make implied or written warranties for any of our services. Tulix Systems denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Tulix Systems.
It is absolutely forbidden to host IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.
19. Responsibility for Content:
You, as Tulix Systems' customer, are solely responsible for the content stored in and served by your Tulix Systems account.
20. Windows Servers:
Requirements for using Microsoft software. Subscribers are prohibited from allowing more than five (5) authenticated users of the Microsoft Windows Server Operating Systems under Microsoft licensing terms and could create liability issues with Microsoft if violated.
Customer agrees not to remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on Software Products or that appear during the use of Software Products. Customer further agrees not to reverse engineer, decompile, or disassemble the Software Products.
Tulix Systems may provide you access to other third party software and/or services ("Third Party Products ") through reseller relationships Tulix Systems has established with certain commercial vendors, including without limitation, Microsoft Corporation ("Third Party Vendors"). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by Tulix Systems and not by the Third Party Vendor. Neither Tulix Systems nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. Customer expressly acknowledges and agrees that use of third party products is at customer's sole risk and such third party products are provided "as is" and without representation or warranty of any kind from Tulix Systems or any third party vendor, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy or completeness of responses or results, correspondence to description, or non-infringement of third party rights. To the maximum extent permitted by applicable law, neither Tulix Systems nor any third party vendor will be legally responsible for any damages, whether direct, indirect, or consequential, arising from the use or inability to use any third party product. Customer agrees to observe the terms of any license and/or applicable end user subscriber agreement for third party products and that customer shall be fully liable to third party vendors and Tulix Systems with respect to any improper use of such third party products or violation of license agreements with them and/or applicable end user subscriber agreements.
21. Denial of Service:
We reserve the right to refuse service to anyone at any time for any reason.